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Position :

Implementation Team Lead

Job Detail :

Job Term :
Work Experience : 5+
Number of Hirelings :
Jobt Type : Customer Service/Operation
Job Location : Phnom Penh
Qualification : at least Bachelor's degree
Major :
Sex :
Age :
Posting Date : 2020-07-13
Closing Date : 2020-08-01
Visiter count : 54

Company Profile :

 SALA’s mission is to transform the traditional management operations to enable schools, teachers, and students to unleash their potential through our technology. Our main product, SALA School Management software, allows schools, from K-12 to universities, to manage a variety of administrative tasks in one place. Complete with Student and Teacher app, SALA software provides a full ecosystem of services to improve the experience of school administrators, teachers and students!

Jobs Description :

 

Interested in joining a fast-growing dynamic team of young professionals to support school automation and digitization in Cambodia? SALA is looking for a curious and motivated person to lead our Implementation Team!
 
As Implementation Team Lead, your main focus will be on assisting new customers in replacing their old tools with the new system. This role is challenging and diverse: you will have to help the customers to identify and prioritize their needs to be able to implement the software launch effectively, train them to use the software properly and handle their requests and feedback on a daily basis. You will make sure that the software instance that the customer is using is populated with the necessary data and test the functionalities to perform according to the expectations. 
You will work closely with the Development team who prepares the software for every new customer and handles the technical part of customization and fixing errors, as well as with the Growth team to propose new areas for development. Together with the Operations Manager, you will design, revise and enhance the implementation approach to maximize the team’s potential and to deliver the best service to our customers.
 
 
Your specific tasks will include:
  • Customer orientation and continuous support
  • Planning, organizing and conducting demo’s and trainings
  • Coordinating data collection and input
  • Development of training materials and manuals
  • Testing of the system
  • Creating and maintaining comprehensive features catalogue
  • Coordinating the work of junior implementer
 
 

 

 

Job Requirment :

 The skills that you need to have (or have a proven potential to develop) to do this job:

  • Self-organization: be able to prioritize, structure your tasks and operate in quickly changing environment while respecting deadlines
  • Structural approach/project management: be consistent and systematic in planning, organizing and documenting your work
  • Communication: be able to talk to customers and handle their expectations and complaints
  • Problem-solving: identify the roots of an issue and proactively look for solutions
  • Enabler: you are a team player who knows how to find mates who can help with a specific challenge and offering your ideas for improvement
  • Resilience and flexibility: you are able to learn from your mistakes and adjust the course of action accordingly
  • You speak Khmer (native) and English

How To Apply :

If you are looking for a job that gives you a real potential to develop yourself by working in a young and fast-growing company, for an important goal with a societal purpose and with people from different backgrounds, grab your chance and send us your CV (2 pages max) and a motivation letter (1 page max) before July 31, 2020. You can contact us on this email or call 069 845 892 in case you have any questions regarding this vacancy.

 

We welcome all applicants, irrespectively of their age, gender or any other characteristics that are not relevant to the job. 

 

 
We are looking forward to welcoming you at SALA!

 

 

 

Contact Information :

  • Contact Person: Olga Skriabikova
  • Tel: 069845892
  • Address: Phnom Penh
  • Email: olga@sala.co
  • Website: www.sala.co

Company Map :