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Position :

IT Support Officer

Job Detail :

Job Term :
Work Experience :
Number of Hirelings : 2
Jobt Type : IT/Design
Job Location : Phnom Penh
Qualification :
Major :
Sex :
Age :
Posting Date : 2019-08-19
Closing Date : 2019-09-14
Visiter count : 76

Company Profile :

 WorldBridge Outsourcing Solutions Co., Ltd. (WBO) is a member of WorldBridge Group of companies.

We have a skilled professional team, equipped with reliable support systems to carry out all types of BPO activities. Customer concerns are our concerns.
Our quality management system ensures standard performance that is equivalent to international standard ISO 9001:2000. All processes and information are kept confidential.
WBO has grown to nearly 500 staff members in just under three months following the incorporation.

Jobs Description :

 

  • Manages computer operations, basic networking, user helpdesk, and user computer training.
  • Coordinates the work of all employees assigned to the support group including operations, training.
  • Assists team members in Technical Support activities for the system.
  • Compiles, maintains, and reviews all reports, daily support ticket.
  • Proper documentation on all the system deployed within the company is in place and up to date.
  • Collecting all the feedback from the end user on all the systems deployed in the company environment and circulate to all the related parties.
  • Act as a central of communication point for IT department.
  • Produce monthly reports for management that relate to computer use, priorities, and downtime.
  • Works closely and cooperatively with all IT sections to achieve the IT department goals.
  • Assist in all the task which assigned by the line manager and/or head of IT Infrastructure
  • To be proactive in responding to user issues and maintain “sense of urgency” at all time
  • Documents, maintains, upgrades or replaces hardware and software
  • Conduct and report daily maintenance check (Daily Maintenance Check List, Prepare Machine Check List)
  • Monitor the system including workstation, Office Equipment, Security Camera and provide preventative reports on any suspicious finding
  • Report on operational tasks and maintenance in weekly basis

Job Requirment :

 

  • Bachelor’s degree in computer science / programing
  • Minimum one-year experience in ISP / outsourcing server sectors
  • Good analytical skills, interpersonal and detailed oriented
  • Good scene of judgement and problem solving
  • Understand of IT Service Management
  • Understand of IT Security is a plus
  • Ability to work independently and in a team environment
  • Good written and spoken English
  • Honest, innovative, and flexible

How To Apply :

 Interested candidate please submit CV and Cover Letter with Cambodia ID Card and Salary Expectation to HR Department through:

Address:
New Stueng Meanchey Market, 1st Floor
Sangkat Stueng Meanchey, Khan Meanchey
Phnom Penh, Kingdom of Cambodia
Phone: 023 987 252 / 087 535 001
Email: jobs@wboutsourcing.com

Contact Information :

  • Contact Person: Heng Lita
  • Tel: 087 535 001
  • Address: #523, New Steung Mean Chey Market
  • Email: henglita@wboutsourcing.com
  • Website: https://wboutsourcing.com/

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