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Position :

Front desk executive

Job Detail :

Job Term :
Work Experience : Minimum 1 year experience in customer services
Number of Hirelings :
Jobt Type : Customer Service/Operation
Job Location : Phnom Penh
Qualification : Bachelor’s Degree, Preferably in customer services, accounting
Major :
Sex : Female
Age :
Posting Date : 2019-08-07
Closing Date : 2019-09-13
Visiter count : 89

Company Profile :

Eco International School aims to be the first eco-conscious educational institution in Phnom Penh, which uses the International Early Years Curriculum with more emphasis on character building, environmental education, STEAM programs, and other important life skills. Safety and sanitation for our students and staff members are of utmost importance to our school. Our facilities and resources are carefully selected to support learning and teaching both indoors and outdoors. 

Jobs Description :

 *Duties and Responsibilities: 

Receives and records all cash in an accurate and timely manner with the head cashier:
-Handles customers’ needs, inquiries and requests
-Prepares and balance cash report with cash fund at the end of duty
-Maintains and account for enough cash float
-Maintains a students’ register for all fines
-Secures all cash
-Provides high standard services:
-Greets customer courteously
-Understands clearly about school information, school fees and promotion
-Assists students who want to enroll with Eco International School
-Answers telephone, text messages, directs and answers enquiries
-Ensure that all pertinent information is recorded 
-Handles complaints efficiently and politely
-Promotes Eco International School services and facilities
-Receives all cash and documents
-Report daily activities and informs superior of any customer comments either positive and negative
-Maintain good employee relations
-Maintains a safe and clean reception area by complying with procedures regulations
-Perform related duties and special projects as assigned
*Highest priority 
-Respects and abides by Eco International School vision, mission, goals and all policies, guidelines, and quality management systems
-Coordinates all daily customer services within the school
-Follows and handles all issues related to customers for the school
-Coordinates and suggests customer services recommendations for school
-Provide information to the school management
-Handles hospitality work
 
*Decision-Making Authorities
-Make sure to provide an effective customer service to people
-Order & follows all directions from Eco International School
-Considers over customer service operating activities, based on the school fees and policies approved
 

 

Job Requirment :

 *Minimum Qualifications and Requirements:

 
*Education:
-Bachelor’s Degree, Preferably in customer services, accounting
*Work Experience:
-Minimum 1 year experience in customer services
-Computer Knowledge ( Ms.Office, Internet & Email & Ms.Project)
*Language:
-Good English Proficiency
-Technical Competencies and Skills
-High level of diplomacy and confidentiality required
-Good knowledge of customer services management
-Stays focused and organized with all customer issues and teams
-Leadership and communication skills/ Personality Qualities
-Strong organizational, communication, report writing, decision-making, conflict solving, facilitating skills & good interpersonal skills
-Demonstrates ability to work independently, trustworthily, collaboratively
Being able to quickly solve the issue is required
-Sensitivity and adaptability towards culture, gender, religion, race, nationality and age

 

How To Apply :

If you are interested and would like to apply for any of the above positions, please send your updated CV and cover letter to info@eis-edu.com. Only shortlisted candidates will be contacted for interview. 

Contact Information :

  • Contact Person: EIS
  • Tel: 077/087 456 776
  • Address: School address: #6, Samdach Pan Ave (214), Sangkat Chey Chumneas, Khan Daun Penh, Phnom Penh, Cambodia.
  • Email: info@eis-edu.com
  • Website: www.eis-edu.com

Company Map :